Orders & Delivery

  • Orders are normally prepared and dispatched within 2-3 working days. Once dispatched, UK delivery usually takes 5 working days.

    During launches, seasonal periods and exceptionally busy times, processing may take slightly longer. You will receive a confirmation email when your order is on its way.

  • If you select a tracked delivery service, your tracking information will be sent to the email address provided at checkout once your order has been dispatched.

  • We take great care when packaging every order. If your candle arrives damaged, please contact us at contact@2dbae.com as soon as possible and include:

    • Your full name

    • Your order number

    • Clear photographs of the candle

    • Photographs of the internal and external packaging

    Please keep the damaged item and its packaging until we have reviewed your claim.

  • We want you to love your Bae. Unused candles may be eligible for return in accordance with our Returns and Refunds Policy. Candles that have been lit, used or damaged after delivery cannot normally be returned unless they are faulty.

  • Contact us as soon as possible after placing your order. We will do our best to help, but we cannot guarantee that changes or cancellations will be possible once an order has entered production or been dispatched.

  • 2D BAE currently does not ship outside the UK.

    International customers may be responsible for customs charges, import duties or local taxes applied by their destination country.